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Our Branches
London Head Office
Address:
167-169 Great Portland St, W1W 5PF,
London – United Kingdom (UK)
Phone:
+44 776 212 4800
Email:
Dubai Office
Address:
Building 3 Bay Square, Business Bay,
Dubai – United Arab Emirates (UAE)
Phone:
+971 56 930 3304
Email:
New Zealand Office
Address:
89 Moyrus Crescent, East Tamaki Heights,
Auckland – New Zealand
Phone:
+64 21 134 6411
Email:
Frequently asked questions
What types of training and consultancy services do you offer?
We specialise in a wide range of training programs, including leadership development, soft skills enhancement, industry-specific workshops, disaster risk management and planning, asset and infrastructure management, and customised consultancy services tailored to your organisation’s needs.
How do I know which training program suits me or my team?
Our team conducts a thorough assessment to understand your objectives and requirements. Based on this evaluation, we recommend the most fitting program or customise one to align with your goals. You can also send us your queries and what you want from us regarding training and consultancy; our brilliant team of consultants will design a course according to your preferences.
Are the trainers and consultants experienced in their respective fields?
Absolutely. Our trainers and consultants are highly experienced and qualified professionals with expertise in their domains. They bring real-world experience and up-to-date knowledge to each session.
How are the training programs delivered?
We offer a variety of delivery options, including on-site training, virtual classrooms, in-house training, executive coaching and blended learning schemes. The modes of delivery are selected based on the program and your preferences.
Are there any discounts available for bulk registrations or multiple courses?
Yes, we offer discounts for bulk registrations or enrolling in multiple courses. The special discount is also available to our partner organizations (if you work in one of them, please contact your HR to get a discount code). You can also contact us for more information on available discounts and promotions.
What is your policy on course time and date changes?
BIC Global has the right to change the venue, dates and trainer for any course. We understand that sometimes circumstances may arise that require you to change the dates or times of your training course. We will do our best to accommodate your request, but please note that we may not be able to if the course is full or if there are other logistical constraints.
If you need to change the dates or times of your training course, please get in touch with us as soon as possible. We will work with you to find a solution that works for everyone.
Course Participant Satisfaction Guarantee
A: We strive to provide a world-class training and consultancy experience that meets the needs and expectations of all participants. We are committed to providing quality instruction, knowledgeable trainers, and a supportive learning environment. If you have any concerns about your course experience, please do not hesitate to contact us. We will do our best to resolve any issues and ensure you are satisfied with your training. We stand behind the quality of our courses. We offer a satisfaction guarantee if you’re unsatisfied with the training. Contact us for details.
What is your cancellation policy?
A: You may cancel your course registration up to 14 days before the course start date for a full refund. After 14 days, you will be charged a 50% cancellation fee.
What is your reschedule policy?
You may reschedule your course registration up to 14 days before the course start date for free. After 14 days, you will be charged a $50 rescheduling fee.
Can you customise training programs for your organisation’s specific needs?
Yes, we understand that every organisation is unique. We offer tailored training programs that address your specific challenges and align with your objectives.
What are the prerequisites for enrolling in your training programs?
Most of our courses are designed to accommodate various skill levels. Detailed prerequisites, if any, will be mentioned in the course description. Or contact us [email protected], and our client relationship staff will assist you.
How can I register for a course or consultancy service?
You can easily register by filling out the registration form on our website or contacting our team directly at [email protected]. We’ll guide you through the process.
How can I provide feedback or complain about a course or service?
We welcome feedback, whether positive or constructive. You can contact our support team via email or phone, and we’ll promptly address any concerns.
The copyright to training materials is owned by BIC Global, which created them. However, there are some exceptions to this rule. For example, the training materials can be shared with course participants. The BIC Global own the copyright to the training materials you create. We take intellectual property very seriously and have several measures in place to protect it, including:
- All training materials are copyrighted and may not be reproduced or distributed without our permission
- We have a non-disclosure agreement (NDA) with all of our trainers, which prevents them from sharing our intellectual property with unauthorised third parties.
- We regularly monitor the internet for unauthorised use of our intellectual property
What is your code of conduct policy?
We expect all course participants to behave respectfully and professionally. Participants who violate the code of conduct may be asked to leave the course.
What is your technology policy?
Laptops and other electronic devices are permitted in the classroom. However, please be respectful of other participants and refrain from using devices that are disruptive to the learning environment.
We appreciate your feedback on our courses. Please feel free to provide feedback to your trainer or contact us at [email protected]