• Understand the nature, evolution, and impact of crises and emergencies on individuals, teams, organizations, and society
• Apply rational decision-making processes to make effective and efficient decisions in crises and emergencies
• Lead teams and organizations through crises and emergencies using mission-based leadership, rapid teambuilding, interagency collaboration, operational command, and information management
• Solve the problem and manage the risk in crises and emergencies using cause-effect analysis, crisis/emergency command centre, prevention, response, containment, recovery, business continuity, situational awareness, operational rhythm, routines
• Communicate effectively and ethically with subordinates, authorities, public, victims, media in crises and emergencies using caring, self-care, responsibility, accountability, transparency, blame management, after-action review, lessons learned
• Prepare for the next crisis or emergency by developing a culture of preparedness, learning from experience, improving strategies

Day One:

Psychology and Dynamics of Crises and Emergencies

• The nature of crises and emergencies: definitions, types, characteristics
• Individual psychology under crisis and emergency conditions: stress, fear, panic, resilience
• Collective psychology under crisis and emergency conditions: groupthink, social identity, conformity
• Evolution and dynamics of crises and emergencies: stages, triggers, escalation
• Tasks of leaders before, during, and after a crisis or emergency: anticipation, preparation, response

Day Two: Rational Decision-Making in Crises and Emergencies

• Instinct, intuition, reason: modes of thinking in crises and emergencies
• Rational decision-making processes: steps, models
• Individual decision-making: biases heuristics
• Collective decision-making: consultation consensus
• Delegation through mission-based leadership: empowerment autonomy
• Nested hierarchical planning operations: goals objectives

Day Three: Leading Teams Organizations

• Organizational public responsibilities of leaders in crises emergencies: duty care
• Crisis/emergency management organization: structure roles
• Creating effective efficient teams through rapid teambuilding: trust cooperation
• Creating effective efficient interagency cooperation collaboration: coordination integration
• Organizational team dynamics: morale cohesion mood unity purpose
• Principles of operational command leadership: authority responsibility

Day Four: Solving the Problem: Managing the Crisis or Emergency

• Seeking cause effect to solve the problem not to attribute blame responsibility: root analysis
• Creating running a crisis/emergency command centre: location equipment staff
• Elements of risk management: prevention response containment recovery
• Principles of business continuity crisis operations: continuity disruption
• Information gathering situational awareness: sources methods accuracy reliability
• Operational rhythm routines information management: cycles reports feedback

Day Five: Ethical Factors in Crisis Emergency Leadership

• Caring for subordinates their families: support assistance welfare
• The leader’s self-care: health wellbeing balance
• Responsibilities to authorities public victims: honesty openness compassion
• Managing leveraging the media: engagement influence reputation
• After-action review lessons learned processes: evaluation improvement learning
• Preparing for the next crisis or emergency: readiness adaptation innovation