• Explain the purpose, benefits, and best practices of performance reviews
• Identify and select the appropriate performance review methods and tools for different situations and scenarios
• Prepare and conduct effective performance reviews, using clear, specific, and actionable feedback
• Receive and respond to performance reviews, using open, constructive, and positive communication
• Develop and implement performance improvement plans, using SMART goals, milestones, and measures
• Monitor and evaluate the outcomes and impacts of performance reviews, using feedback loops and data analysis

• Enhance your knowledge and skills in performance reviews and related disciplines
• Develop your critical thinking and problem-solving abilities in performance review matters
• Boost your confidence and credibility as a performance review professional or aspiring leader
• Expand your network and opportunities with other participants and experts in the field
• Earn a certificate of completion from a reputable institution

Five days course outline:

Day 1: Introduction to Performance Reviews

• What are performance reviews and why are they important?
• The history and evolution of performance reviews
• The main types and methods of performance reviews
• The sources and types of performance review regulation
• The role and impact of performance reviews on organizational performance and society

Day 2: Performance Review Preparation

• The role and importance of performance review preparation
• The types and sources of performance review information and how to access and analyse it
• The process and techniques of performance review preparation, such as performance analysis, goal setting, and agenda setting
• The best practices and challenges of performance review preparation
• The case studies of performance review preparation, such as Google, Starbucks, and Netflix

Day 3: Performance Review Delivery

• The role and importance of performance review delivery
• The types and modes of performance review delivery, such as face-to-face, online, or hybrid
• The process and techniques of performance review delivery, such as feedback model, rating scale, and recognition
• The best practices and challenges of performance review delivery
• The case studies of performance review delivery, such as Apple, Tesla, and Coca-Cola

Day 4: Performance Review Response

• The role and importance of performance review response
• The types and modes of performance review response, such as verbal, written, or non-verbal
• The process and techniques of performance review response, such as active listening, clarifying questions, and action steps
• The best practices and challenges of performance review response
• The case studies of performance review response, such as Amazon, Microsoft, and McDonald’s

Day 5: Performance Review Follow-Up

• The role and importance of performance review follow-up
• The types and modes of performance review follow-up, such as email, phone, or meeting
• The process and techniques of performance review follow-up, such as performance improvement plan, progress check, and feedback loop
• The best practices and challenges of performance review follow-up
• The case studies of performance review follow-up, such as Facebook, ExxonMobil, and Procter & Gamble.

To enhance learning and practical application of concepts, the training course will use a combination of interactive lectures, case studies, group discussions, practical exercises, and real-world examples. Participants will also get the chance to collaborate on group projects and create action plans adapted to the needs of their respective organizations.