Five days course outline:
Day 1: Introduction to Job Mastery and Performance
- What are job mastery and performance and why are they important?
- The history and evolution of job mastery and performance
- The main types and methods of job mastery and performance
- The sources and types of job mastery and performance regulation and standards
- The role and impact of job mastery and performance on individual and organizational performance and outcomes
Day 2: Job Mastery and Performance Assessment
- The role and importance of job mastery and performance assessment
- The types and sources of job mastery and performance information and how to access and analyse it
- The process and techniques of job mastery and performance assessment, such as self-assessment, peer assessment, and supervisor assessment
- The best practices and challenges of job mastery and performance assessment
- The case studies of job mastery and performance assessment, such as Google, Starbucks, and Netflix
Day 3: Job Mastery and Performance Goal Setting and Planning
- The role and importance of job mastery and performance goal setting and planning
- The types and features of job mastery and performance goals and plans, such as SMART goals, action plans, and milestones
- The process and techniques of job mastery and performance goal setting and planning, such as SWOT analysis, gap analysis, and priority matrix
- The best practices and challenges of job mastery and performance goal setting and planning
- The case studies of job mastery and performance goal setting and planning, such as Apple, Tesla, and Coca-Cola
Day 4: Job Mastery and Performance Monitoring and Evaluation
- The role and importance of job mastery and performance monitoring and evaluation
- The types and modes of job mastery and performance monitoring and evaluation, such as progress reports, scorecards, and dashboards
- The process and techniques of job mastery and performance monitoring and evaluation, such as data collection, data analysis, and data visualization
- The best practices and challenges of job mastery and performance monitoring and evaluation
- The case studies of job mastery and performance monitoring and evaluation, such as Amazon, Microsoft, and McDonald’s
Day 5: Job Mastery and Performance Feedback and Improvement
- The role and importance of job mastery and performance feedback and improvement
- The types and modes of job mastery and performance feedback and improvement, such as verbal, written, or non-verbal
- The process and techniques of job mastery and performance feedback and improvement, such as active listening, clarifying questions, and action steps
- The best practices and challenges of job mastery and performance feedback and improvement
- The case studies of job mastery and performance feedback and improvement, such as Facebook, ExxonMobil, and Procter & Gamble.