• Assess your own level of emotional intelligence and identify areas for improvement
• Apply techniques and strategies to regulate your emotions and cope with stress
• Manage difficult people and situations with emotional intelligence
• Build the social awareness of your team and foster a positive work environment
• Motivate yourself and others with emotional intelligence
• Communicate effectively and persuasively with emotional intelligence
• Help an employee develop emotional intelligence and enhance their performance
• Handle specific situations with emotional intelligence and avoid common pitfalls

This course is designed for professionals who want to improve their emotional intelligence and interpersonal skills in the workplace. It is suitable for anyone who works with people, such as managers, leaders, supervisors, team members, consultants, coaches, trainers, etc.

Some of the benefits of taking this course are:

• You will gain a deeper understanding of yourself and others, and how to manage your emotions and relationships effectively
• You will develop skills that will help you deal with challenges and opportunities in the workplace
• You will enhance your performance, productivity, and satisfaction at work, and also your personal well-being and happiness
• You will learn how to create a positive impact on yourself, your team, your customers, and your organization through emotional intelligence

Day One:

Recognize Your Own EQ Strengths and Weaknesses

• What is emotional intelligence?
• The four components of emotional intelligence: self-awareness, self-management, social awareness, and social skills
• The benefits of emotional intelligence for individuals, teams, customers, and organizations
• Self-assessment tools and feedback
• How to identify your own EI strengths and weaknesses
• How to set SMART goals for improving your EI

Day Two:

Regulate Your Emotions in Tough Situations

• How to regulate your emotions and cope with stress
• The role of emotions in decision-making
• The impact of emotions on performance
• The ABC model of emotion regulation
• How to use cognitive reappraisal, relaxation techniques, mindfulness, and positive affirmations to regulate your emotions
• How to deal with anger, fear, anxiety, sadness, frustration, and other negative emotions

Day Three:

Manage Difficult People

• How to manage difficult people and situations with emotional intelligence
• The types of difficult people: complainers, aggressors, manipulators, passive-aggressives, etc.
• The causes of difficult behavior: personality traits, unmet needs, stressors, etc.
• The strategies for managing difficult people: empathy, assertiveness, feedback, boundaries, etc.
• How to use emotional intelligence to resolve conflicts and negotiate win-win outcomes

Day Four:

Build the Social Awareness of Your Team

• How to build the social awareness of your team and foster a positive work environment
• The importance of empathy and organizational awareness in the workplace
• How to use active listening, nonverbal communication, mirroring, paraphrasing, questioning, and summarizing to show empathy
• How to use emotional intelligence to understand the culture, norms, values, and politics of an organization
• How to use emotional intelligence to create a climate of trust, respect, cooperation, and collaboration among team members

Day Five:

Motivate Yourself Through Ups And Downs

• How to motivate yourself and others with emotional intelligence
• The sources of motivation: intrinsic and extrinsic factors
• The role of emotions in motivation
• The self-determination theory of motivation
• How to use emotional intelligence to enhance your autonomy, competence, relatedness, and purpose

To enhance learning and practical application of concepts, the training course will use a combination of interactive lectures, case studies, group discussions, practical exercises, and real-world examples. Participants will also get the chance to collaborate on group projects and create action plans adapted to the needs of their respective organizations.