• Explain the concept and importance of emotional intelligence in the workplace
• Identify and use the four main components of emotional intelligence: self-awareness, self-management, social awareness, and social skills
• Assess your own strengths and areas for improvement in emotional intelligence
• Develop strategies and techniques to enhance your emotional intelligence
• Apply emotional intelligence skills to communicate effectively, influence others, lead teams, manage conflicts, and cope with change

This course is designed for business executives who want to learn how to develop and enhance their emotional intelligence skills, and improve their personal and professional performance. The course is suitable for executives from any industry or sector, who face various challenges and pressures in their roles.

• You will learn how to improve your emotional intelligence, which is a key factor for success in the workplace and in life.
• You will better understand yourself and others, and how to manage your emotions and relationships effectively.
• You will develop skills to help you communicate better, influence others, lead teams, manage conflicts, and cope with change.
• You will enhance your performance, productivity, satisfaction at work, and personal well-being and happiness.

Day One:

Introduction to Emotional Intelligence

• Introduction to the course: objectives, expectations, agenda
• What is emotional intelligence? Definition, history, models
• Why is emotional intelligence important for leaders? Benefits, challenges, examples
• What is self-awareness? Definition, components, benefits
• How can you assess your own level of self-awareness? Self-awareness techniques¹, self-report scales², physiological measures³
• Exercise: Assess your own level of self-awareness

Day Two:

Self-Regulation

• What is emotional intelligence?
• Theories of multiple intelligences
• The importance of emotions in decision-making
• Why emotional intelligence matters in the workplace
• The value of optimism
• Cost savings from EI
• Emotionally intelligent leaders
• EI and safer, happier workplace
• Case study example

Day Three:

Self-Awareness and Self-Management

• Self-awareness: the ability to recognize and understand your own emotions, strengths, weaknesses, values, and motives
• Self-management: the ability to regulate your emotions and behaviors in different situations
• Reflection: the process of examining your thoughts, feelings, actions, and outcomes
• Reframing: the technique of changing your perspective or interpretation of a situation
• Rehearsal: the practice of mentally preparing yourself for a challenging or stressful situation
• Trustworthiness: the quality of being honest, reliable, and consistent
• Conscientiousness: the quality of being diligent, careful, and responsible
• Adaptability: the quality of being flexible and responsive to change
• Achievement orientation: the quality of being motivated and committed to achieve your goals
• Initiative: the quality of being proactive and taking action

Day Four:

Social Awareness and Social Skills

• Social awareness: the ability to empathize and understand the emotions, needs, and concerns of others
• Social skills: the ability to communicate and interact effectively with others
• Empathy: the ability to share and appreciate the feelings of others
• Awareness and acknowledgement: the skills of paying attention and showing recognition to others
• Sensitivity: the skill of being tactful and respectful to others’ feelings and opinions
• Organizational awareness: the ability to understand the culture, norms, values, and politics of an organization
• Service orientation: the ability to anticipate and meet the needs and expectations of customers or clients
• Influence: the ability to persuade or convince others to support your ideas or goals
• Leadership: the ability to inspire, motivate, and guide others towards a common vision or purpose
• Developing others: the ability to coach, mentor, and support others’ learning and growth
• Communication: the ability to express yourself clearly, listen actively, and give constructive feedback
• Change catalyst: the ability to initiate or facilitate positive change in an organization or a situation
• Conflict management: the ability to resolve or prevent disagreements or disputes in a constructive way
• Building bonds: the ability to establish and maintain rapport and trust with others
• Teamwork and collaboration: the ability to work cooperatively and productively with others towards a shared goal

Day Five:

Application and Action Plan

• Review of key concepts and skills learned in the course
• Case studies and role plays to apply emotional intelligence skills in various scenarios at work
• Reflection on personal learning outcomes and feedback from peers and instructor
• Development of an action plan to enhance emotional intelligence skills in the workplace.

To enhance learning and practical application of concepts, the training course will use a combination of interactive lectures, case studies, group discussions, practical exercises, and real-world examples. Participants will also get the chance to collaborate on group projects and create action plans adapted to the needs of their respective organizations.