• Assess the level of digital maturity of your organization and its impact on your work
• Identify your personal values and core digital skills, and develop the leadership and followership skills required for the digital age
• Understand and design customer-centric experiences using various techniques and tools
• Create and implement your own digital transformation strategy or sub-strategy
• Understand and engage with various stakeholders, and prioritize and plan your digital transformation projects

This course is designed for professionals who want to learn how to understand the digital organization and their role in it, and enhance their performance in various domains. The course is suitable for professionals from any industry or sector who face various challenges and pressures in their roles.

Day One:

How Digital is Your Organization?

• Introduction to the course: objectives expectations agenda
• What is digital transformation? Definition, history, types, strategies
• Why is digital transformation important for organizations? Benefits, challenges, examples
• How can you assess the level of digital maturity of your organization? Frameworks, indicators, benchmarks
• Self-assessment: How digital is your organization?

Day Two:

Understanding Who You Are

• What are personal values? Definition, types, sources
• Why are personal values important for professionals? Benefits, challenges, examples
• How can you identify your personal values? Techniques, tools, exercises
• What are core digital skills? Definition, types, categories
• Why are core digital skills important for professionals? Benefits, challenges, examples
• How can you assess your core digital skills? Frameworks, indicators, benchmarks
• What are leadership and followership skills? Definition, types, models
• Why are leadership and followership skills important for professionals? Benefits, challenges, examples
• How can you develop your leadership and followership skills? Techniques, tools, exercises
• Quiz: Test your knowledge on understanding who you are

Day Three:

Contextualizing ‘Digital’

• What is customer-centricity? Definition, principles, benefits
• Why is customer-centricity important for organizations? Benefits, challenges, examples
• How can you understand your customers’ needs, wants, expectations, and emotions? Techniques, tools, exercises
• What are components of customer experience? Definition, types, stages
• Why are components of customer experience important for organizations? Benefits, challenges, examples
• How can you design customer-centric experiences using various techniques and tools? Customer experience mapping, empathy mapping, proto-personas
• Case study: Design a customer-centric experience using various techniques and tools

Day Four:

Embracing Digital Transformation

• What is a digital transformation strategy? Definition, elements, steps
• Why is a digital transformation strategy important for organizations? Benefits, challenges, examples
• How can you create your own digital transformation strategy or sub-strategy? Techniques, tools, exercises
• What are constraints supports opportunities for development? Definition types sources
• Why are constraints supports opportunities for development important for professionals? Benefits challenges examples
• How can you identify or create constraints supports opportunities for development? Techniques tools exercises
• Exercise: Create your own digital transformation strategy or sub-strategy

Day Five:

Leading Digital Transformation

• What are stakeholders? Definition types categories
• Why are stakeholders important for professionals? Benefits challenges examples
• How can you understand and engage with various stakeholders? Techniques, tools, exercises
• What are digital transformation projects? Definition types stages
• Why are digital transformation projects important for organizations? Benefits challenges examples
• How can you prioritize and plan your digital transformation projects? Techniques, tools, exercises
• Feedback: Evaluate your digital transformation skills based on a given scenario

To enhance learning and practical application of concepts, the training course will use a combination of interactive lectures, case studies, group discussions, practical exercises, and real-world examples. Participants will also get the chance to collaborate on group projects and create action plans adapted to the needs of their respective organizations.

Outline: The course will run for five days with each day covering a different topic. The course will consist of lectures discussions exercises case studies videos quizzes feedback sessions.