• Define and explain the concept and components of emotional intelligence
• Assess your own level of emotional intelligence and identify areas for improvement
• Understand the emotional competence framework and its four domains: self-awareness, self-management, social awareness, and social skills
• Recognize and use the EI competencies of the leaders/heroes: vision, initiative, empathy, influence, teamwork, etc.
• Develop and apply the soft skills that are essential for working with EI: listening, understanding, flexibility, and teamwork
• Calculate your competencies stars and set goals for enhancing your EI
• Work with EI in various situations at work: self-mastery, social radar, art of influence, collaboration, teams, group IQ, empathy, diversity, etc.
• Create and sustain a positive impact on yourself, your team, your customers, and your organization through EI

• You will gain a deeper understanding of yourself and others, and how to manage your emotions and relationships effectively
• You will develop skills that will help you communicate better, influence others, lead teams, manage conflicts, and cope with change
• You will enhance your performance, productivity, and satisfaction at work, and also your personal well-being and happiness
• You will learn how to create a positive impact on yourself, your team, your customers, and your organization through emotional intelligence

• This course is designed for professionals who want to improve their emotional intelligence and interpersonal skills in the workplace. It is suitable for anyone who works with people, such as managers, leaders, supervisors, team members, consultants, coaches, trainers, etc.

Day One:

Emotional Intelligence – The New Yardstick

• What is emotional intelligence?
• The four components of emotional intelligence: self-awareness, self-management, social awareness, and social skills
• The benefits of emotional intelligence for individuals, teams, customers, and organisations
• The emotional competence framework
• Self-assessment tools and feedback

Day Two:

EI Competencies of the Leaders/Heroes

• The EI competencies of the leaders/heroes: vision, initiative, empathy, influence, teamwork, etc.
• The examples of leaders/heroes who demonstrate high EI in different fields and contexts
• The impact of leaders/heroes’ EI on their followers, teams, and organizations
• The strategies for developing and applying the EI competencies of the leaders/heroes

Day Three:

The Soft Skills for Working with EI

• The soft skills that are essential for working with EI: listening, understanding, flexibility, and teamwork
• The importance of soft skills for effective communication, collaboration, and problem-solving
• The challenges and barriers to developing and applying soft skills in the workplace

Day Four:

Working with EI in Various Situations at Work

• How to work with EI in various situations at work: self-mastery, social radar, art of influence, collaboration, teams, group IQ, empathy, diversity, etc.
• How to use EI to regulate your emotions and cope with stress
• How to use EI to understand and empathize with others’ emotions and needs
• How to use EI to influence and persuade others to support your ideas or goals
• How to use EI to collaborate and cooperate with others towards a shared vision or purpose
• How to use EI to create a climate of trust, respect, and cooperation among team members
• How to use EI to leverage diversity and foster innovation

Day Five:

Calculating Your Competencies Stars and Creating a Positive Impact through EI

• How to calculate your competencies stars based on your self-assessment results
• How to interpret your competencies stars and identify your strengths and areas for improvement in EI
• How to set SMART goals for enhancing your EI skills
• How to create an action plan for achieving your EI goals
• How to create and sustain a positive impact on yourself, your team, your customers, and your organization through EI

To enhance learning and practical application of concepts, the training course will use a combination of interactive lectures, case studies, group discussions, practical exercises, and real-world examples. Participants will also get the chance to collaborate on group projects and create action plans adapted to the needs of their respective organizations.