Introduction:
From pandemics to constantly increasing disasters around the world, it’s the businesses that are most affected. An emergency in terms of supply chain disturbance, a lockdown, a major health and safety incident, or a natural disaster like floods, earthquakes, or any other type can significantly impact the organization. The larger the organization the larger the impacts in respect of economic cost, human resources, opportunity cost, and reputation to the organization.
This five-day course will provide senior managers with the knowledge and skills they need to leverage emotional intelligence to effectively lead their teams through crises. Participants will learn how to:
- Understand and manage their own emotions in the face of stress and pressure
- Recognize and respond to the emotions of others, including team members, stakeholders, and the public
- Create a culture of psychological safety where team members feel comfortable sharing their emotions and ideas
- Communicate effectively during a Emergency to build trust and maintain morale
- Make sound decisions under pressure
- This course is designed to help senior managers develop their emotional intelligence skills in order to more effectively manage crises. The course will cover the following topics:
- What is emotional intelligence and why is it important in crisis management?
- The four components of emotional intelligence: self-awareness, self-management, social awareness, and relationship management
- How to use emotional intelligence to manage stress, make decisions, and communicate effectively during a crisis
- Case studies of real-world crises and how emotional intelligence was used to manage them.
Objective
- Define emotional intelligence and explain its importance in emergency management
- Identify their own emotional strengths and weaknesses
- Develop strategies for managing their emotions during a crisis
- Make rational decisions under pressure
- Communicate effectively with stakeholders during a crisis
- Build trust and rapport with others during a crisis
- Create a positive emergency culture
- Develop a emergency management plan that takes into account emotional intelligence.
Target Audience
This course is designed for senior managers who have some prior knowledge and experience of emotional intelligence, and who want to deepen and apply their emotional intelligence skills to improve their project management and leadership. The course is suitable for project managers from any industry or sector, who face various challenges and pressures in their role.
Content
Five-Day Course on Emotional Intelligence in Emergency Management for Senior Managers
Day One:
Introduction to Emotional Intelligence and Emergency Management
- What is emotional intelligence?
- Why is emotional intelligence important in emergency management?
- The four components of emotional intelligence: self-awareness, self-management, social awareness, and relationship management
- How emotional intelligence can help senior managers lead their teams through crises.
Day Two:
Emotional Intelligence Skills for Self-Management and Emergency Management
- Building self-awareness: identifying and understanding one’s own emotions
- Managing stress and emotions in emergency situations
- Making clear-headed decisions under pressure
- Maintaining a positive attitude and fostering resilience
Day Three:
Emotional Intelligence Skills for Social Awareness and Relationship Management in Emergency Management
- Understanding and responding to the emotions of others, including team members, customers, and the public
- Communicating effectively with different stakeholders during a crisis
- Building and maintaining trust with team members and other stakeholders
- Managing conflict and resolving disputes effectively
Day Four:
Emergency Management Case Studies
- Case studies of real-world crises and how they were managed
- Lessons learned from these case studies
- Action planning for future crises
Day Five:
Action Planning and Implementation
- Developing a personal action plan for applying emotional intelligence skills to emergency management
- Identifying resources and support systems to help implement the action plan
Training Methodology
There are various techniques used to develop in-depth understanding of emergency management and are customized as per the requirements of the course participants.
The course will use a variety of teaching methods, including:
- Interactive lectures
- Group discussions
- Case studies
- Role-playing exercises
- Action planning
Each participant will get:
- Access code to participate in online resources.
- Participant workbook in PDF format.
- Access to the facilitation team to ask questions.
Safe and respectful learning environment throughout the face-to-face session.
Important Links
What is included?
- Meeting room-based training at state-of-the-art course venue
- Subject-matter expertise delivered by practising Management Consultants
- Course material (Soft & Hard-copies)
- Breakfast & light refreshments
- Networking sessions
- City tour end of session
- Accredited Certificates of Completion Will be awarded
