From pandemics to constantly increasing disasters around the world, it’s the businesses that are most affected. An emergency in terms of supply chain disturbance, a lockdown, a major health and safety incident, or a natural disaster like floods, earthquakes, or any other type can significantly impact the organization. The larger the organization the larger the impacts in respect of economic cost, human resources, opportunity cost, and reputation to the organization.
This five-day course will provide senior managers with the knowledge and skills they need to leverage emotional intelligence to effectively lead their teams through crises. Participants will learn how to:
- Understand and manage their own emotions in the face of stress and pressure
- Recognize and respond to the emotions of others, including team members, stakeholders, and the public
- Create a culture of psychological safety where team members feel comfortable sharing their emotions and ideas
- Communicate effectively during a Emergency to build trust and maintain morale
- Make sound decisions under pressure
- This course is designed to help senior managers develop their emotional intelligence skills in order to more effectively manage crises. The course will cover the following topics:
- What is emotional intelligence and why is it important in crisis management?
- The four components of emotional intelligence: self-awareness, self-management, social awareness, and relationship management
- How to use emotional intelligence to manage stress, make decisions, and communicate effectively during a crisis
- Case studies of real-world crises and how emotional intelligence was used to manage them.
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