• Review and refine your emotional intelligence skills across the four domains: self-awareness, self-regulation, social awareness, and relationship management
• Apply your emotional intelligence skills to various business situations and challenges, such as communicating effectively, resolving conflicts, influencing others, leading teams, and managing change
• Assess the impact of your emotional intelligence skills on your personal and professional performance, as well as on the performance of your team and organization
• Develop an action plan to further improve your emotional intelligence skills and achieve your business goals

This course is designed for business executives who have some prior knowledge and experience of emotional intelligence, and who want to deepen and apply their emotional intelligence skills to improve their personal and professional performance. The course is suitable for executives from any industry or sector, who face various challenges and pressures in their roles.

The course will run for five days, with each day covering a different aspect of emotional intelligence and its impact on performance. The course will consist of lectures, discussions, exercises, case studies, videos, quizzes, and feedback sessions. The course outline is as follows:

Day One:

Emotional Intelligence Review and Refinement

• Introduction to the course: objectives, expectations, agenda
• Review of emotional intelligence: definition, history, models
• Refinement of emotional intelligence skills: self-awareness techniques¹, self-regulation techniques², social awareness techniques, relationship management techniques
• Exercise: Refine your emotional intelligence skills

Day Two:

Emotional Intelligence and Communication

• How does emotional intelligence enhance communication? Benefits, challenges, examples
• How can you use emotional intelligence to communicate effectively? Communication styles, active listening, assertiveness, feedback
• How can you use emotional intelligence to communicate in different situations? Formal vs. informal communication, verbal vs. non-verbal communication, written vs. spoken communication
• Case study: Communicate with emotional intelligence

Day Three:

Emotional Intelligence and Collaboration

• How does emotional intelligence foster collaboration? Benefits, challenges, examples
• How can you use emotional intelligence to collaborate effectively? Collaboration styles, team roles, team dynamics, team performance
• How can you use emotional intelligence to collaborate in different situations? Cross-functional teams, virtual teams, diverse teams, high-performing teams
• Exercise: Collaborate with emotional intelligence

Day Four:

Emotional Intelligence and Decision Making

• How does emotional intelligence influence decision making? Benefits, challenges, examples
• How can you use emotional intelligence to make better decisions? Decision making styles, cognitive biases, problem solving techniques, ethical dilemmas
• How can you use emotional intelligence to make decisions in different situations? Individual vs. group decisions, routine vs. complex decisions, strategic vs. operational decisions, risky vs. uncertain decisions
• Quiz: Test your decision making skills with emotional intelligence

Day Five:

Emotional Intelligence and Innovation

• How does emotional intelligence enable innovation? Benefits, challenges, examples
• How can you use emotional intelligence to foster innovation? Creativity techniques, idea generation techniques, idea evaluation techniques, idea implementation techniques
• How can you use emotional intelligence to manage innovation in different situations? Incremental vs. radical innovation, product vs. process innovation, open vs. closed innovation, disruptive vs. sustaining innovation
• Feedback: Evaluate your innovation skills with emotional intelligence

To enhance learning and practical application of concepts, the training course will use a combination of interactive lectures, case studies, group discussions, practical exercises, and real-world examples. Participants will also get the chance to collaborate on group projects and create action plans adapted to the needs of their respective organizations.