• Explain the purpose, benefits, and best practices of policies and procedures
• Identify and assess the needs and expectations of your target audience and stakeholders
• Apply the relevant frameworks, models, and indicators of policies and procedures
• Write clear, concise, and user-friendly policies and procedures, using plain language and active voice
• Format, style, and present policies and procedures, using consistent and professional templates and formats
• Review and update policies and procedures, using feedback and data analysis

• Enhance your knowledge and skills in policies and procedures and related disciplines
• Develop your confidence and credibility as a policy and procedure writer or reviewer
• Expand your network and opportunities with other participants and experts in the field
• Earn a certificate of completion from a reputable institution

Five days course outline:

Day 1: Introduction to Policies and Procedures

• What are policies and procedures and why are they important?
• The history and evolution of policies and procedures
• The main types and methods of policies and procedures
• The sources and types of policies and procedures regulation and standards
• The role and impact of policies and procedures on organizational performance and outcomes

Day 2: Planning and Researching Policies and Procedures

• The role and importance of planning and researching policies and procedures
• The types and sources of policies and procedures information and how to access and analyse it
• The process and techniques of planning and researching policies and procedures, such as stakeholder analysis, policy framework, and procedure flowchart
• The best practices and challenges of planning and researching policies and procedures
• The case studies of planning and researching policies and procedures, such as Google, Starbucks, and Netflix

Day 3: Drafting and Revising Policies and Procedures

• The role and importance of drafting and revising policies and procedures
• The types and modes of drafting and revising policies and procedures, such as outline, draft, and revise
• The process and techniques of drafting and revising policies and procedures, such as plain language, active voice, and feedback
• The best practices and challenges of drafting and revising policies and procedures
• The case studies of drafting and revising policies and procedures, such as Apple, Tesla, and Coca-Cola

Day 4: Formatting and Styling Policies and Procedures

• The role and importance of formatting and styling policies and procedures
• The types and features of formatting and styling policies and procedures, such as templates, fonts, and headings
• The process and techniques of formatting and styling policies and procedures, such as consistency, readability, and professionalism
• The best practices and challenges of formatting and styling policies and procedures
• The case studies of formatting and styling policies and procedures, such as Amazon, Microsoft, and McDonald’s

Day 5: Presenting and Updating Policies and Procedures

• The role and importance of presenting and updating policies and procedures
• The types and modes of presenting and updating policies and procedures, such as reports, dashboards, and webinars
• The process and techniques of presenting and updating policies and procedures, such as communication plan, data analysis, and change management
• The best practices and challenges of presenting and updating policies and procedures
• The case studies of presenting and updating policies and procedures, such as Facebook, ExxonMobil, and Procter & Gamble

To enhance learning and practical application of concepts, the training course will use a combination of interactive lectures, case studies, group discussions, practical exercises, and real-world examples. Participants will also get the chance to collaborate on group projects and create action plans adapted to the needs of their respective organizations.