Mastering the Skills of Managing Employee Performance, Behaviour and Attitudes Tips and Techniques for Enhancing Productivity and Engagement

Introduction:

Managing employee performance, behaviour and attitudes is one of the most challenging and rewarding aspects of being a manager or a leader. It involves setting clear expectations, providing regular feedback, and addressing performance issues in a constructive and respectful way. It also involves understanding the psychological and emotional factors that influence employee behaviour and attitudes, and using various strategies and tools to motivate, inspire, and empower employees to achieve their full potential.

This course will provide you with the knowledge, skills, and techniques to manage employee performance, behaviour and attitudes effectively and efficiently. You will learn how to assess the current level of performance, behaviour and attitudes of your employees, and identify the strengths and areas for improvement. You will also learn how to design and implement performance management systems and processes, such as goal setting, performance appraisal, coaching, and recognition. You will also learn how to deal with the common performance, behaviour and attitude challenges and issues, such as conflict, discipline, grievance, and termination.

  • Explain the meaning and importance of managing employee performance, behaviour and attitudes
  • Identify and assess the current level of performance, behaviour and attitudes of your employees, and your strengths and areas for improvement
  • Apply the relevant frameworks, models, and indicators of managing employee performance, behaviour and attitudes
  • Develop and implement effective performance management systems and processes for your employees, using various methods and approaches
  • Use and manage various tools and platforms that facilitate and enhance managing employee performance, behaviour and attitudes, such as feedback, surveys, and analytics
  • Communicate and collaborate effectively with various stakeholders on managing employee performance, behaviour and attitudes issues and projects
  • Enhance your knowledge and skills in managing employee performance, behaviour and attitudes and related disciplines
  • Develop your confidence and credibility as a manager or a leader in managing employee performance, behaviour and attitudes
  • Expand your network and opportunities with other participants and experts in the field
  • Earn a certificate of completion from a reputable institution

Here is a possible five days course outline:

Day 1: Introduction to Managing Employee Performance, Behaviour and Attitudes

  • What are managing employee performance, behaviour and attitudes and why are they important?
  • The history and evolution of managing employee performance, behaviour and attitudes
  • The main types and methods of managing employee performance, behaviour and attitudes
  • The sources and types of managing employee performance, behaviour and attitudes regulation and standards
  • The role and impact of managing employee performance, behaviour and attitudes on individual and organizational performance and outcomes

Day 2: Managing Employee Performance

  • The role and importance of managing employee performance
  • The types and sources of employee performance information and how to access and analyse it
  • The process and techniques of managing employee performance, such as goal setting, performance appraisal, coaching, and recognition
  • The best practices and challenges of managing employee performance
  • The case studies of managing employee performance, such as Google, Starbucks, and Netflix

Day 3: Managing Employee Behaviour

  • The role and importance of managing employee behaviour
  • The types and sources of employee behaviour information and how to access and analyse it
  • The process and techniques of managing employee behaviour, such as behaviour modelling, behaviour modification, and behaviour reinforcement
  • The best practices and challenges of managing employee behaviour
  • The case studies of managing employee behaviour, such as Apple, Tesla, and Coca-Cola

Day 4: Managing Employee Attitudes

  • The role and importance of managing employee attitudes
  • The types and sources of employee attitudes information and how to access and analyse it
  • The process and techniques of managing employee attitudes, such as attitude measurement, attitude change, and attitude alignment
  • The best practices and challenges of managing employee attitudes
  • The case studies of managing employee attitudes, such as Amazon, Microsoft, and McDonald’s

Day 5: Managing Employee Performance, Behaviour and Attitudes Issues and Projects

  • The role and importance of managing employee performance, behaviour and attitudes issues and projects
  • The types and modes of managing employee performance, behaviour and attitudes issues and projects, such as conflict, discipline, grievance, and termination
  • The process and techniques of managing employee performance, behaviour and attitudes issues and projects, such as problem solving, decision making, and negotiation
  • The best practices and challenges of managing employee performance, behaviour and attitudes issues and projects
  • The case studies of managing employee performance, behaviour and attitudes issues and projects, such as Facebook, ExxonMobil, and Procter & Gamble

To enhance learning and practical application of concepts, the training course will use a combination of interactive lectures, case studies, group discussions, practical exercises, and real-world examples. Participants will also get the chance to collaborate on group projects and create action plans adapted to the needs of their respective organizations.

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