Introduction:
Tourism operations management is the process of planning, organizing, and controlling the resources and activities necessary to deliver tourism products and services. It involves a wide range of tasks, such as: Managing staff and training; Inventory management; Procurement; Quality control; Customer service; and Risk management.
This course is designed to provide professionals with the knowledge and skills required to manage tourism operations effectively. The course will cover topics such as tourism product development, marketing, and management.
Objective
The objective of this course is to equip professionals with the skills and knowledge required to manage tourism operations effectively. By the end of the course, participants will be able to develop and implement effective tourism strategies, manage tourism products, and provide excellent customer service.
Target Audience
This course is designed for professionals who are interested in advancing their careers in the tourism industry. It is suitable for individuals who are currently working in the industry or who are looking to transition into a career in tourism.
Benefits Of Taking This Course
This course will provide participants with the skills and knowledge required to advance their careers in the tourism industry. Participants will learn how to develop and implement effective tourism strategies, manage tourism products, and provide excellent customer service. The course will also provide participants with an opportunity to network with other professionals in the industry.
Content
Day One:
Introduction to Tourism Operations Management
- Overview of Tourism Industry
- Tourism Product Development
- Tourism Marketing
Day Two:
Managing Tourism Products
- Tour Planning and Operations
- Transportation Management
- Accommodation Management
Day Three:
Customer Service in Tourism
- Customer Service Principles
- Managing Customer Expectations
- Handling Customer Complaints
Day Four:
Financial Management in Tourism
- Budgeting and Forecasting
- Revenue Management
- Cost Control
Day Five:
Sustainable Tourism Management
- Sustainable Tourism Principles
- Environmental Management in Tourism
- Social Responsibility in Tourism
Training Methodology
To enhance learning and practical application of concepts, the training course will use a combination of interactive lectures, case studies, group discussions, practical exercises, and real-world examples. Participants will also get the chance to collaborate on group projects and create action plans adapted to the needs of their respective organizations.
Important Links
What is included?
- State-of-the-art virtual (online) meeting platform.
- Advanced Learning Management System (LMS) tools.
- Subject-matter expertise delivered by practising Management Consultants
- Course material (Soft copy)
- Virtual Networking Sessions
- Accredited Certificates of Completion Will be awarded
